Unlimited Text And Email Alerts

Did you know that our billing program allows you to send unlimited emails and texts at no extra charge to your office?

1. Send leak alerts, boil water advisories, and general information along with attachments to all or just a selection of customers.

2. Send late and/or disconnect notices with the help of our no hassel automatic past due calculations.

3. Send monthly emailed bills straight to customer inboxes.

All of these features speed up some of the busiest times of the month.

Call or email us to setup a time to demo this part of the program, as well as explore other parts of our system that can make your job even easier.

Billing Estimation Tool

Early in our companies history we had several utility companies tell us they receive calls from customers asking what their bill is going to be before the period is over. So we developed the "What If" calculator. This tool allows you to enter an estimated or actual read and then with just a click of a button calculate and print the billing amount for the month without actually charging the account. The system uses the rate code(s) assigned to the account to calculate the usage provided. This is a great tool to help customers budget for higher than normal expected usage, and you avoid having to do any time consuming calculations. Call or email us to setup a time to demo this part of the program, as well as explore other parts of our system that can make your job even easier!

Comprehensive, Stress Free Move Out Process

At Ampstun, we know that move outs can be a time consuming and complicated process. So we want to make that part of your job as stress free as possible. Our web-based utility billing program offers a moveout process that includes final read entry, charge generation, deposit application, work order creation, and much more, all in one convenient step. But what if you mess up? We also offer an "undo finalize" option that reverses the actions you took on the incorrect account with just a click of a button. Contact us to setup a time to demo this part of the program, as well as explore other parts of our system that can make your job even easier!

Ampstun Customers Receive Awards at Kentucky Rural Water Conference

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Carroll County Water District #1 Receives KRWA’s Wooden Bucket Award

The Wooden Bucket Award is presented to a water and/or wastewater utility that has made substantial and lasting improvements in providing high levels of customer service and high quality drinking water and wastewater services in its community, Also included in the list of achievements are having shown exceptional efforts in meeting the needs of their communities, enhancing their operations, and complying with regulatory requirements. During Wednesday’s Awards Luncheon, Carroll County Water District was named as the utility most deserving of this year’s award!

General Manager Obe Cox stated, “This was pretty cool to snag this award on the anniversary of KRWA’s forty years. Of my twenty-four years of being involved in the utility field, I have known Gary Larimore and most of his staff the entire time. As they near their retirement stage, it meant so much more to me personally before their exit. Also, it was very special that both my mentors were in the audience as well; Jim Smith, previous District Manager, and Kerry Odle, who I worked closely with for many years at a civil engineering firm. It was a great honor to haul the Wooden Bucket plaque back to our office in Ghent for all the employees. They are what makes Carroll County Water special. We are made up with folks from the Board to staff that have pride and love in their position or career. We have linemen that truly are warriors who battle hard, even when most are fearful of being frost bit or hit by lightning. The office staff aren’t concerned at what age or stage they are in their career. They are eager and willing to learn something new. A board that truly understands strategic planning, oversight and the importance of support in making a utility continue to evolve when required mandates to a public water supply seem to be never ending.

In the past nine years, it has been a lot of fun maneuvering CCWD into the modern area of technology and making modifications to the existing treatment plants and distribution system that linger into the rural areas of Gallatin and Owen counties. We have completed so many in-house projects that it is hard to list them all without feeling guilty of sounding boastful. A quick list includes: WTP emergency backup generator, a mobile generator with quick connects at critical pump station sites, emergency cross connection with other public water suppliers, Supervisory Control And Data Acquisition (SCADA) improvements, additional zone meters for leak monitoring and enhancements of control valves, an aggressive automatic meter reading warranty exchange program, Water Treatment Rehab projects that consist of remodeling one facility and enhancing the chemical controls and installing more energy efficient pumps at the other plant.

Other things that have taken place that are not related to our assets are the strategic moves which are not required by any statues. Other than doing your job well, CCWD has refinanced long term debt, changed electrical power plans based on demand, and demanded proper warranty exchange when a product fails. Doing some of the simple things save money over a long period, such as enforcing scheduling of service orders. All of this requires hard work to keep rates as low as possible, with just standard inflation, although rates will have to be increased at some point.

One of the most astonishing items that I think for CCWD, is that the staff love coming to work and working together. We are family that takes pride in our job! I believe when you have a united team, that rocks their position every day, extraordinary things happen. Accomplishments are made, such as no violations of any type (minor or major) for the past ten years, which is unheard of in this business. I want to thank everyone that has worn the CCWD logo on their chest and their families’ sacrifices. Being on call 24/7, 365 days a year takes a toll on our workers and their families and your dedication has never gone unnoticed.”

The Awards Ceremony was held during KRWA’s 40th Annual Conference and celebration of 40 years of Helping Utilities…Help Themselves. Over 800 representatives of Kentucky’s public drinking water and wastewater utilities gathered for this annual event which provides attendees great opportunities to network with their peers, tour Kentucky’s largest exhibition of products and services available to public utilities and hear from informed speakers on issues impacting the water industry.

(Article taken from CCWD website)

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North Marshall Water District Third-time Winner of Best Tasting Water Contest.

Judges at Kentucky Rural Water Association’s (KRWA) 40th Annual Conference and Exhibition held August 26-28, at the Hyatt Regency Hotel and Lexington Convention Center in Lexington, Kentucky, have found the state’s best tasting water in Marshall County Kentucky! On August 27, 2019, North Marshall Water District was named the winner, for the third time, in a statewide competition to identify the tastiest water in Kentucky for 2019. Water samples are judged on clarity, taste and fragrance. A panel of five judges from various sectors of the water and wastewater industry that included Allie Terrell, ServLine; Barry Back, former Circuit Rider for KRWA; Randall O’Bryan and Jim Smith, former members of the KRWA Board of Directors; and Bob Sturdivant, HDR Engineering, selected North Marshall’s sample as the best in the state!

North Marshall Water District is 58 years old and serves approximately 5,600 customers, using groundwater as their water source. Superintendent Bobbie Gifford proudly stated, “In the last 5 years we have made $5 million in improvements with another $3 million anticipated for next year. We are very proud to win this award as it is just another way we serve our customers, with the best water possible. At North Marshall Water District, we strive for excellence in every everything we do.”

Because of the quality of the drinking water from North Marshall Water District, Kentucky has a great chance of winning the national Best Tasting Water Contest in Washington, D.C., during the 2020 Rural Water Rally, an annual legislative event for the state affiliates of the National Rural Water Association. The competition is part of the Quality on Tap! campaign — emphasizing the high quality, great value and exceptional taste of America’s public drinking water.

Read more on the KRWA website.

Ampstun Corp Expands Utility Support Team

As adoption to new technology in the water industry continues to grow, more and more utilities see the value and flexibility that comes with cloud based customer management software. At Ampstun, we train between two to three new utility customers on our platform every week. Because our product specialists provide both the training and remote support, we realized that our current growth rate required an expansion of the product specialist team. Earlier this month, Ampstun hired and is currently training a group of new product specialists that will be up to speed for technical support starting in June. This expansion will grow our support team by 60% and will help us maintain our commitment to quality, reliable support.