Support is a part of our software.
For over 30 years our customers have come first. Having quality software is important but having a team of people to support you when issues arise is critical to your experience with any computer system.
“Thank you very much for the support and continued education you have extended to us through our transition. You guys are always professional, knowledgeable, patient and courteous.”
A Few of our Trainers
Mike
Blake
Brad
Ampstun Customer Service
Among the lowest annual support fees in the industry.
Our annual support is unlimited; you won’t be billed each time you call for assistance.
We are firm believers in face-to-face training for new customers.
Our trainers and programmers have been in the utility software industry for decades.
Live support hours are Mon-Fri 8am-5pm EST.
Remote access and phone training available.
After hours emergency contact for urgent issues.
Web based systems are monitored 24/7 for security.
96% of help desk calls placed during support hours are answered immediately.